FDIS call center representatives are available 24 hours a day, 7 days a week, every day of the year to answer merchant account questions. Our staff can address queries in more than 140 languages and dialects.

Help Desk

The POS Help Desk is invaluable to merchants and agents when it comes to downloading and troubleshooting equipment.

Merchants receive high quality customer service by utilizing the technical knowledge of POS Help Desk representatives where they can have questions answered about their point-of-sale (POS) processing equipment 24 hours a day, 7 days a week.

New merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. In addition, all merchants can call when they need a terminal downloaded with a processing application. When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone. To contact the Help Desk, please call (877) 274-7915.

First and Final Interactive Voice Response (IVR)

First and Final Interactive Voice Response (IVR) allows merchants to access their deposit histories, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports be faxed or mailed.